ING switched to Windows 365 to optimize operations and meet the needs of their remote workforce. The bank aimed to reduce costs by eliminating 1,200 servers, improve management efficiency with their existing IT team, and enhance user experience, particularly with Microsoft Teams. The transition also supports ING's goal of achieving net zero carbon emissions.

Windows 365 provides seamless access and remote collaboration for ING employees, allowing them to connect to digital resources from anywhere. The solution simplifies the onboarding process, enabling employees to request a Cloud PC and start working within two hours. Additionally, it offers built-in security and easy connectivity, which helps eliminate performance bottlenecks associated with on-premises resources.

Since implementing Windows 365, ING has experienced improved productivity, particularly with Microsoft Teams, and reduced management overhead by consolidating their IT operations. The bank has also achieved significant cost savings by eliminating the need for 1,200 servers and has gained the flexibility to quickly set up new workspaces as needed, supporting their ongoing innovation and future readiness.